We are off on holiday and our puppies ID tag went missing so we were urgently needing a replacement but didn’t want to easily lose another dangly tag. We come across these flexitags and reached out via the chat service to let them know we are in urgent need and they replied very quickly letting us know they’ll process the order quickly for us which was a worry lifted. I was impressed with the quality when it arrived and love that it’s much more securely attached to my pups collar now with much less risk of coming off anytime soon! Thank you Karen and Martin :)